Privacy Policy

NOVA Heating & Air Conditioning (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy explains how we collect, use, and safeguard your personal information when you interact with us, whether through our website, phone, email, or in person.

1. Information We Collect

We may collect the following types of information from you:

A. Personal Information You Provide

When you contact us, schedule a service, or request a quote, we may collect:

Name
Address
Phone number
Email address
Payment information (when applicable)
Service history and preferences

B. Automatically Collected Information

When you visit our website, we may collect:

IP address
Browser type and version
Pages visited and time spent on the site
Device type and operating system
Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information to:

Schedule, confirm, and complete service appointments
Respond to inquiries and provide customer support
Process payments and send invoices/receipts
Send important service reminders, updates, or promotional offers (with your consent where required)
Improve our services, website, and customer experience
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share it only with:

Service providers who perform work on our behalf (e.g., payment processors, scheduling platforms)
Legal authorities if required to comply with law or protect our rights
Business transfers if our company is merged, acquired, or sold

4. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

5. Security

We take reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure.

6. Cookies and Tracking

Our website may use cookies, pixels, and similar technologies to:

Improve site performance
Remember your preferences
Analyze site traffic and usage patterns

You can disable cookies through your browser settings, but some site features may not work as intended.

7. Your Privacy Choices

Depending on your location, you may have rights to:

Access and request a copy of your personal information
Request correction or deletion of your information
Opt out of marketing communications
Restrict or object to certain data processing

To exercise these rights, contact us using the information in Section 9.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we discover we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date.”